Ravi Lal

An experienced Business Analyst, Project Manager and Trainer, with over 30 years experience in implementing CRM solutions, specifically 45+ applications in the Zoho One ecosystem, Goldmine, HEAT SM, Hubspot, Quotewerks (CPQ), across Sales, Marketing, Support and other customer touch points. Leads a team of Subject Matter Experts, proficient in CRM Workflow Automation, Financial Systems (Zoho Books, QuickBooks, Xero), and Geographic Information Systems (Esri, Satellite Image Processing, Statistical Growth Modelling). Considerable expertise in developing bespoke custom Apps (Zoho Creator, PHP, Deluge coding) and systems integration. Has conducted several migration projects requiring data transfer and synchronisation between SQL and Zoho. Helps SMBs leverage India for Business Process Outsourcing, to lower costs for repetitive, resource intensive tasks, from Data Digitisation, to Research and Back-office Administration work.

Leading Security Risk Management

Accredited by the Institute of Leadership Management, this course is designed for practicing security managers and consultants who have the knowledge to develop an ISO 31000 compliant Security Risk Assessment.

Overseas Representation

Following a deep dive into your products/services, we provide on-going, in-market representation of your company in UK, UAE and India. As an extension of your team, we field calls, qualify leads, organise/attend events and generally give your company a global outreach.

Rental Solution

MCS-rm rental software covers all aspects of equipment hire, including workshop repair, purchase ordering, jobs & projects, re-hire and financials, also providing itemised stock management and inter-depot transfers, with clear availability and profitability.