An experienced Business Analyst, Project Manager and Trainer, with over 30 years experience in implementing CRM solutions, specifically 45+ applications in the Zoho One ecosystem, Goldmine, HEAT SM, Hubspot, Quotewerks (CPQ), across Sales, Marketing, Support and other customer touch points. Leads a team of Subject Matter Experts, proficient in CRM Workflow Automation, Financial Systems (Zoho Books, QuickBooks, Xero), and Geographic Information Systems (Esri, Satellite Image Processing, Statistical Growth Modelling). Considerable expertise in developing bespoke custom Apps (Zoho Creator, PHP, Deluge coding) and systems integration. Has conducted several migration projects requiring data transfer and synchronisation between SQL and Zoho. Helps SMBs leverage India for Business Process Outsourcing, to lower costs for repetitive, resource intensive tasks, from Data Digitisation, to Research and Back-office Administration work.
Mercer Lal is pleased to offer the entire range of ZOHO CRM products in the UK and Middle East. ZOHO is a world-class Customer Relationship Management (CRM) company with a rich suite of cloud based applications, available in a Sofware as a Service (SaaS) model.… Read More »ZOHO CRM Partnership Announcement
A boutique Learning & Development company, providing bespoke training solutions based on actual research, aimed at addressing real business challenges. Combined with digital assets to ensure embedded learning continues to achieve ongoing benefits. Typical engagement across Leadership, Management, Sales & Cultural transformations.
A range of classroom and online courses for the Pharma industry, including GMP Lead Auditor, Responsible Person, Data Integrity, Problem Solving and many others. The Lead Audit course is registered with the IRCA and offers an internationally recognised certification.