An experienced Business Analyst, Project Manager and Trainer, with over 30 years experience in implementing CRM solutions, specifically 45+ applications in the Zoho One ecosystem, Goldmine, HEAT SM, Hubspot, Quotewerks (CPQ), across Sales, Marketing, Support and other customer touch points. Leads a team of Subject Matter Experts, proficient in CRM Workflow Automation, Financial Systems (Zoho Books, QuickBooks, Xero), and Geographic Information Systems (Esri, Satellite Image Processing, Statistical Growth Modelling). Considerable expertise in developing bespoke custom Apps (Zoho Creator, PHP, Deluge coding) and systems integration. Has conducted several migration projects requiring data transfer and synchronisation between SQL and Zoho. Helps SMBs leverage India for Business Process Outsourcing, to lower costs for repetitive, resource intensive tasks, from Data Digitisation, to Research and Back-office Administration work.
To help you stay productive during this difficult period, we are providing free services to set you up with a suite of applications that will enable remote working. These applications are from Zoho and have been combined in a bouquet called ‘Zoho Remotely’, providing Meetings,… Read More »Working Remotely
Does your CRM help you comply with GDPR (General Data Protection Regulation)? GDPR requires your business processes to go beyond just ensuring data protection. It requires that you are transparent and secure in processing personal data. Here are the three main areas where Zoho CRM… Read More »Zoho CRM and GDPR
Customer Relationship Management (CRM) Solutions Project Management Services Systems Integration Data Migration and Digitisation Bespoke Development